To return a jackdustys product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at admin@jackdustys.com  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: If the product is deemed faulty or damaged it can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns due to wrong size items being ordered cannot be accepted. Please check your sizes before ordering as all items are custom printed. If you're unsure please ask before ordering and we can advise on the exact size of the product in question. Samples are available on a sale or return basis. Full information can be found on our Artwork Tips page, Size Guide Page or Production and Delivery pages. We recommend you read these pages prior to ordering.

Returns for refund: must be made within 14 days of receipt of purchase.

** There is a 20% restocking charge for blank (undecorated) products returned**

Returns for exchange or store credit: must be made within 14 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

jackdustys - Returns
Imago Print & Design Ltd - Returns, 2 The Lindens, Romilly Crescent, Pontcanna
South Glamorgan CF11 9FF
United Kingdom


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